Refund policy

• Cancel any time from your dashboard billing page; you keep access and any remaining videos until the end of the paid period.
• If we haven't started production on your plan (no brief assigned to a creator) and you cancel within 7 days of paying, you can request a full refund for that period.
• Once a creator has been assigned and filming started, the period is non-refundable — but unused videos roll into a make-good as agreed with your producer.

• Full refund if you cancel before any brief in the pack has been assigned to a creator.
• Once filming on a pack video starts, that video is non-refundable; unused pack videos are refunded pro-rata on request.

• If a video never arrives and we cannot assign an alternative creator, you get a refund or a replacement video for that slot, your choice.
• Missed rush-delivery add-ons are refunded for that video.

Every video includes the revision allowance of your plan. If a delivered video doesn't match the agreed brief, request a revision rather than a refund — we'll make it right with the same or a different creator.

Open a ticket from your dashboard or email admin@dssoftechnology.com with your order details. Approved refunds are returned to the original payment method, typically within 5–10 business days.