Privacy policy

UGCbox (“we”, “us”) is a user-generated content subscription service that connects brands with independent video creators. You can reach us at admin@dssoftechnology.com or via ugcbox.co.za.

• Account information: your name, email address, password (stored only as an encrypted hash), profile details, company name and country.
• Order and billing information: the plan or pack you bought, pricing adjustments by country, payment status and identifiers returned by our payment provider. We never see or store your full card number — payments are handled by Stripe.
• Brief and project information: product details, do's and don'ts, hooks, reference links, shipping addresses, and any documents, images or scripts you upload with a brief.
• Creator application information: display name, legal name, contact email, city, country, niches, languages, formats, portfolio links, expected rate, pitch, sample videos and, optionally, an identity document used only for verification.
• Communications: messages you exchange with our producers and support tickets you open.
• Technical information: sign-in session data, and basic device/browser information needed to run the service securely.

• To create and manage your account and to attach paid orders to it.
• To deliver the service: assigning creators, sharing briefs and documents, delivering videos, and processing revisions and approvals.
• To take payments, send receipts and invoices, and prevent fraud.
• To email you transactional updates (payment confirmations, video-ready notices, application results, payout notices).
• To review creator applications and verify identity and age.
• To comply with law, resolve disputes and enforce our terms.

We share personal information only with the parties needed to run the service:

• Payment provider (Stripe) — card payments, subscriptions and invoices.
• Cloud hosting, database, file storage and email-delivery providers that power the platform.
• Creators you work with — they see your brief, the documents attached to it and your shipping address where a product sample must be sent; they never see your payment details.
• Professional advisers or authorities where required by law.

We never sell your personal information.

Your data is stored on managed cloud infrastructure with encryption in transit and at rest. Uploaded files (brief documents, sample videos, deliverables, identity documents) are kept in private storage and are only accessible to you, the assigned creator and our review team. Identity documents are used for verification only and are never shown publicly.

• Account, order and invoice records: as long as your account is active, plus the period required by tax and accounting law.
• Briefs, uploads and delivered videos: for the life of the project and a reasonable archive period afterwards.
• Creator applications: while under review and for a reasonable period afterwards to manage re-applications.
• Identity documents: deleted once verification is complete unless retention is required by law.

Depending on where you live (for example under POPIA in South Africa or the GDPR in the EU/UK), you have the right to access the personal information we hold about you, to correct or delete it, to object to or restrict certain processing, to withdraw consent, and to lodge a complaint with your regulator. Email admin@dssoftechnology.com and we will respond within a reasonable time.

UGCbox is not directed at children. Clients and creators must be at least 18 years old, and creators confirm this during application.

We may update this policy as the service evolves. The date at the top always shows the latest version, and material changes will be announced on the site or by email.